Frequently Asked Questions
How often should I clean my equipment?
Usage rate, application type, and the external environment determine how often equipment should be cleaned. For external / high use terminals, daily cleaning is recommended. For internal / lighter use applications, weekly cleaning should be sufficient. Ultimately, users should spend a period of time analyzing the results of each cleaning process and should create a cleaning regiment based on the amount of dirt and debris removed after each clean.
How does a Waffletechnology® cleaning card differ from the regular cleaning card I am currently using?
Unlike flat cleaning cards, Waffletechnology® cleaning cards incorporate flexible, raised cleaning platforms on both the top and bottom surfaces. These cleaning platforms are essentially spring loaded, dramatically increasing the pressure applied throughout the cleaning process. These raised platforms, due to their shape and flexibility, also access critical components that flat cards cannot touch. The recessed sensors of most bill validator machines and the rounded optical lenses of card readers can only be thoroughly cleaned by Waffletechnology® cleaning cards.
Can I use the card more than once?
Typically, you should not use a card more than once. Dirt and debris that is removed from a piece of equipment should not be re-introduced to that piece of equipment. Never re-use a card that is significantly dirty from removing contaminants through the first cleaning process. When a cleaning card looks quite clean after the initial use, it can be reused in an effort to loosen built up dirt. However, when multiple uses result in little or no debris removal, the cleaning regimen should be reexamined. To achieve the best clean of an extremely dirty piece of equipment, use new cards until there minimal or no dirt remaining.
Why use a Waffletechnology® cleaning card?
Cleaning cards are used for the purposes of preventing expensive maintenance and replacement costs, eliminating or minimizing failed transactions, which result in frustrated and unsatisfied customers, and to ensure overall efficiency and reliability. Waffletechnology® cleaning cards achieve a level of clean that is unmatched. Using Waffletechnology® cleaning cards allows the user to achieve a more advanced clean, while actually decreasing cleaning frequency, which saves time and money.
How do the prices of Waffletechnology® cleaning cards compare to traditional flat cards?
Due to the incorporation of additional manufacturing operations, and because of the dramatic increase in function and performance, Waffletechnology® cleaning cards are more expensive than traditional flat cards. However, due to the potential to decrease cleaning frequency, the use of Waffletechnology® cleaning cards can result in a net savings on cleaning card spending.
Where can I buy Waffletechnology® cleaning cards and what do they cost?
Waffletechnology® cleaning cards can be purchased from hundreds of authorized dealers, distributors and OEMs. Please contact your local or industry cleaning and maintenance products supplier. If they do not carry Waffletechnology® cleaning cards, request that they add it to their line. Key words such as cleaning cards, card readers, and technical cleaning can help you when using various internet search engines. Your supplier will provide you with pricing information.
What is the shelf life of Waffletechnology® cards?
As long as the seal of the foiled pouch containing the cleaning card is not violated, the card will maintain its effectiveness. For product quality and reliability reasons, it is recommended that cards be used within two to three years after purchase.
What equipment can I use Waffletechnology® cleaning cards on?
Waffletechnology® is currently being incorporated into cleaning cards for dozens of applications; however, the products presently available on the market that incorporate this technology clean mechanisms such as:
- Dollar Bill Acceptors
- POS Terminals
- Swipe ATM's
- Hotel Door Locks
- Pay at the Pump
- Player Tracking
- Airline Check-in Kiosk
Are Waffletechnology® cleaning cards endorsed by the equipment manufacturers?
Waffletechnology® is receiving vigorous support and endorsement from numerous major original equipment manufacturers. The official endorsement process is lengthy and there are hundreds of OEMs to go through this process with; however, Waffletechnology® cleaning cards promise to be the most widely endorsed technical cleaning products on the market.
Can Waffletechnology® cleaning cards be customized for special applications?
The locations of sensors and optical lenses vary depending on the manufacturer and style of the equipment. Generic Waffletechnology® cards exist to provide a quality clean of most every type of machine. Custom Waffletechnology® cleaning cards can be developed specifically for certain machines. These cards are different because the location and characteristics of the cleaning platforms are based on the specific requirements of the equipment.